FAQ- cottages
Here are some frequently asked questions. We hope that the answers will help you planning your holiday in Finland.
1. Where can I obtain travel information in Finland?
Finland facts, country and transportation information is available on the Finnish Tourist Board's website VisitFinland.com
2. How do I know what cottages are still available?
Use the online service on Lomarengas’s Internet website, click Holiday Cottages. You can check the descriptions. Enter ARRIVAL DATE and DEPARTURE DATE and click SEARCH to find a list of vacant cottages.
3. How can I most easily book a holiday cottage?
Use the online service on Lomarengas’s Internet website. When you have found a suitable cottage, click on BOOK and give your name, address and contact details.
4. What happens once I have booked a cottage?
We will mail you written confirmation of your booking, together with the payment instructions, all at the same time, in the ordinary post.
5. How do I pay?
We will indicate our bank account number in Finland to which payment should be made. You can also pay by credit card. We accept VISA, EUROCARD and MASTERCARD. If you wish to pay by credit card, please inform us (by phone or letter) of the 16-digit card number and the 3-digit CVC/CVV number on the signature side of your card and the ’valid until’ date. When paying in our office, we accept also Visa Electron and Maestro cards.
6. Will I receive confirmation that payment has been received?
No, we do not separately notify customers that payment has been received. If we do not receive payment, however, we will contact you.
7. When should I notify my time of arrival at the cottage?
You must notify the cottage owner of your time of arrival in advance and at least 2-3 days before arrival.
8. What happens if I or one of my family becomes ill and cannot go on holiday? Will I get any money back?
You will get most of your money back. In the case of illness, you will only lose the deposit (20% of the rental, and 150 € at most). You must send us a doctor’s certificate and your bank account number.
9. What if I am prevented in some other way from taking the holiday and I have to cancel my booking?
The money you paid will be returned apart from the deposit, provided Lomarengas is able to rent the same location to another customer. This may not be possible, if little time is available before the start of the holiday.
10. What if I leave before the end of my holiday? Will I get any money back?
Most likely you will not get any money back. Lomarengas may attempt to rent the time left to another customer and if this is successful then you will get some of your money back.
11. Where do I get the key from?
When you make a booking, Lomarengas will send you instructions on how to reach the cottage by road. Details of the cottage’s owner or agent will also be included. This person will give you the keys when you arrive.
12. What should I take with me?
The cottages have all the crockery and utensils for preparing and eating food. Electricity, gas and fuel wood are also covered by the rental. Take your own bed linen and towels.
13. Can I also hire bed linen/towels and, if so, how much will this cost?
You can either book bed linen when making your cottage booking, or hire this direct from the owner when you arrive. In both cases the price is 11.11 € per person.
14. At what time can I start to use the cottage?
At 16:00 (4 p.m.) at the earliest.
15. What if we arrive at night or the following day? How can we get the key?
You must inform the cottage owner or agent of your time of arrival in advance. This is especially important if you intend arriving the next day or late at night. The owner or agent will then be there to meet you.
16. Will the owner speak English?
Many owners speak passable English.
17. What if there are language problems?
You can contact Lomarengas between 08:30 and 16:30 Monday to Friday, tel. +358 306 502 502 . During the high season our special service number, + 358 (0)400 425 739 , can be contacted at weekends as well.
18. What must I do at the end of my holiday, do I have to clean the cottage?
You can enjoy your holiday to the full right up to the last day without having to clean the cottage at the end of your stay! You can book the final cleaning either in advance from Lomarengas (price € 83,89), or from the owner at your holiday location.
However, if you wish to carry out the final cleaning yourself, please remember the following rules at least: rugs or carpets should be taken outside and beaten, the cottage should be vacuum-cleaned, floors should be wiped over with a damp mop, bed linen should be aired outdoors, crockery and cooking utensils should be washed, the sauna and WC should be cleaned, and all waste should be taken to the collection point.
19. How long can I stay in the cottage on the day of departure?
Until midday (12:00). At the latest then you must return the keys.
20. Why the panoramas are not showing?
If the panoramas are not showing, it might be because Java is not installed to your computer. You can install Java at:
http://www.java.com/en/download/windows_automatic.jsp
Do you have some more questions? Do not hesitate to ask! Will be happy to serve you. Lomarengas - Finnish Country Holidays
Tel. +358 306 502 502 english, +358 306 502 520 russian
sales@lomarengas.fi rusinfo@lomarengas.fi